Returns & Warranty Policy
RETURN & WARRANTY
In accordance with the applicable regulations, the withdrawal period granted to the Customer, is fourteen (14) days from the date of receipt of his order or making it available at the point of withdrawal.
All our products have a warranty of 12 months applicable from the date of receipt of the order or provision of it in point of withdrawal.
In the event of a product failure or nonconformity, please follow the steps below to get support.
A - Contact our after sales service and provide the details of your order (Order number) with a good explanation of the problem and if possible attach photos of the problem. Your order number is available in your customer account in the tab "My Orders".
B - An agent of our After Sales Service will contact you within 24 hours to give you the procedure to follow for a repair, a replacement or a refund.
- For a repair: we will send you a prepaid return label that will allow you to return the product. Once the product is repaired, we will ship it back to you. All the procedure can take 21 days from the day you contact us to signal the problem.
- For a replacement: we will send you a prepaid return label that will allow you to return the product. After receiving the package returned by the customer, our warehouse will send you another identical brand new product. (The re-shipment is made within 24 hours after receipt of the returned product)
- For a refund: our after-sales service will examine the case and will refund you if the product have been used for period less or equal to one month. Beyond one month of use, only repair or exchange are accepted.
C - For Hoverboards, the warranty covers the entire product except the hull and tires.
CANCELLATION OF THE WARRANTY
The products sold are covered by a guarantee of 12 months. As a result, the customer is not authorized to repair his product himself or have it repaired by a third party without our prior authorization. Any dis-assembly, skinning or repair of the product by the customer or by a third party causes the immediate cancellation of the guarantee. In case of quality problem on the product, the customer is asked to contact us as soon as possible for a complete and free support instead of trying to solve the problem alone or by a tier.
We respond to all requests for warranty support within 24 hours, the full support procedure is even for a period of less than or equal to 21 days from the moment the customer reports the failure of his product .
This during the customer is expected to follow the instructions of our after sales service to speed up the procedure. Non-cooperation of the client may also lead to an extension of the duration of the support.
AFTER SALES SERVICE CONTACT
Our after sales service can be reached directly on the website by filling out the contact form.
By email: firstname.lastname@example.org
By phone: + 33-0977198089 / +44-07513510359