Frequently Asked Questions
1. What age are MEGA MOTION kids' products suitable for?
- ME1 Kids Electric Scooter: Ages 6+
- A03 Hoverboard: Ages 8+
- MT5 Electric Motorcycle: Ages 6–10
Always check the product page for the recommended age and weight limit before riding.
2. What is the difference between the EV85F and ME5?
EV85F: 400W motor, up to 30 km range, 3 speed modes, front + rear suspension.
ME5: 350W motor, up to 35 km range, 2 speed modes, front suspension.
Both: 8.5" tires, 120 kg max load, ABE/CE/RoHS certification and MEGA MOTION app support.
3. Are MEGA MOTION products CE certified?
Yes. MEGA MOTION products meet relevant European safety and compliance requirements, with certifications including CE, RoHS, UL2272, and other applicable standards.
4. Are the EV85F and ME5 ABE certified?
Yes. Both the EV85F and ME5 are listed by MEGA MOTION with ABE / CE / RoHS certification for compliant urban riding in Germany.
5. How long is the MEGA MOTION warranty?
Products purchased directly from megamotion.eu are covered by a 24-month warranty for non-wear parts. Certain wear parts have a 6-month warranty. Please see our Warranty Policy for full details.
6. Can I return or exchange my MEGA MOTION product?
Yes. Return or exchange requests may be available depending on the reason and condition of the product. Please contact MEGA MOTION Support and review our Return & Refund Policy before sending anything back.
7. How do I make a warranty claim?
Email support@megamotion.eu with your order number and a clear description, photo or video of the issue. Our support team will review your request and provide the next steps.
8. Where can I find the specifications for each product?
You can find the detailed specifications, recommended age, weight limit, range, speed and certifications on each product page. Always check the specific model's product page before purchasing or riding.
9. Where can I get help with my MEGA MOTION product?
For product questions, troubleshooting or after-sales support, contact support@megamotion.eu. Our customer service team is available Monday–Friday, 9:00 AM–6:30 PM (GMT+8).
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