FAQs
What should I do if my package tracking is stuck?
If your package has not been updated or you are unable to receive it after the estimated delivery date, please send your order number and issue to our after-sales email: support@megamotion.eu
Our customer service team will contact the shipping company to verify and follow up on your package.
How do I get warranty service?
Keep your proof of purchase and email us the product issue, order details, and photos at support@megamotion.eu. Our team will verify and guide you through the warranty process.
Note: Warranty applies only to products bought on our official EU website: megamotion.eu.
How Can I Return My Order?
If you are not satisfied with your purchase, please contact us within 30 days of receiving your item to request a return or exchange. Kindly reach out to us first via email at support@megamotion.eu
Our customer service team will guide you through the return process.